What's wrong with this picture? The First Dyno on my new 103

Long story short.  I upgraded my 88 to a 103..  And could really use a hand trying to figure out what happened.

Longer story here:  Why I got a 103..

$9,000.00 later..

Here is what my Dyno looks like..


So, here is my question...  What the heck is going on?  The dealer was like well, it isn't what we expected...

Not what I expected either..

Here a links to my invoice.  I would sure like to know what happened and get some suggestions on what to do about it.  BTW...  My 90 day warranty will run out in a few days.
My Invoice Page 1 of 3..
My Invoice Page 2 of 3..
My Invoice Page 3 of 3..

Thanks much!  

from the chart,something is VERY wrong.it almost looks like the bike wasnt dyno`ed right.on our dynojet it has a selection for ignition firing(180,320 ect)wouldnt be the first time i`ve heard of techs at a HD dealer not knowing what their doing.email me with all the componates used(heads,cams ect)and i`ll see if i cant figure it out
kirby
vee twin racing
www.veetwinperformance.com  

Thanks so very much for being willing to look at this.  My 90 day warranty runs out this weekend.  I emailed you at the admin email address on your web site.  For others who might be willing to chip in or are interested, I posted links to the actual invoices listing every part used in the rebuild other than stock that was left over from the old 88 in the orginal post.

Thanks again!  I look forward to your findings.  In the meantime, I'm going to try to find someone who get give me a compression and leak-down test.  Any other thoughts on tests that can be performed would be helpful as well.  

Well, what a day..

I took the bike to the dealer armed with the data. The tech who put together the configuration to build the engine did so based on using the original heads. He freely admits that the final combination of parts is not one that he would have made. They insist that sumping isn’t the issue and that 6oz is within specifications and that technicians who are not 100% up on all Harley service training won’t know this.

They are committed to the idea that the problem is that the 103 Plus performance heads have far too large a port to provide to enough compression for the balance of the parts resulting in the performance problem.

Being a neophyte, my understanding was that I was getting a 103 without a 103 heads. So, when I saw a deal on 103 heads I called the service manger and asked if they could match the price. He instructed me to take that up with the parts department which I did. The parts folks told me that if I used those heads I would need to buy a new computer, headers and pipes. I purchased every recommendation made by the parts department.

The service manager did his best to insist the customers regularly ask for bizarre combinations of parts and they provide the service requested by the customer. He didn’t seem to think it was his problem since I (the neophyte) didn’t contact the tech and specifically ask his opinion on the combination of parts the Parts department told me I should have therefore they (the service department) have no culpability in the performance of the engine.


The Parts department delivered the items to the shop and the tech without contacting me regarding a possible problem built the engine anyway.  He says, had we changed the CAMs and pistons to match the heads we would have been fine.  The tech says, and  I agree, that my normal riding is street, commuting and touring and not high for high performance.   All in all, the fact remains that nobody told me not to put this combination together.

So..  The service manager offered to “split the difference” and find my old heads and install them if I paid the labor costs.    I, on the other hand, didn’t think I should have to pay to fix a problem which should have been avoided had someone taken the time to tell me the combination was wrong.  I didn't get how me paying to install my old heads was splitting the difference

I tried to use the following analogy…  You design a house with a wall in the wrong place.  The architect recognizes that if built as requested someone on the second floor could fall through the floor due to load problems.  I asked the service manager, should the architect call the customer and explain this is a bad idea or just send the blue prints to the builder?  The response I got made me realize we had a problem so I decided it was time to talk to the manager of the dealership.

After covering my history with Harley and this situation, the manager verified what happened with the tech and decided that they would cover the cost of replacement heads as well as the labor and provide me with a loaner bike.  The tech commits (not in writing) that the new configuration will be very nice and perform as one would expect.

I would still be interested if, in fact, 6oz of oil is good.   At least it looks like the dealership is willing to step up and do the right thing.  If I can find some documented proof that 6oz is in fact too much it suggest the service manager isn't just trying to protect revenue but is lying to do so.  I think the manger or owner would be interested in such information were it true.

OK..  So, at this point the dealer is going to replace the heads, cover the labor and provided me with a rental bike.

Thoughts?